1. Delivery

We usually hand paid orders over to the delivery service within 1–2 business days after the order is placed, not counting the day it was received. Orders may not be processed or shipped on weekends and public holidays.

Available shipping methods, the final cost and the estimated delivery time are shown at checkout and depend on the address, the weight of the parcel and the selected rate.

CDEK

Estimated delivery time is from 2 business days to 3 weeks from the moment the order is handed over to the carrier. The actual time depends on the region and on the delivery service.

Russian Post

Estimated delivery time is from 4 business days to 6 weeks from the moment the order is handed over to the carrier. For international shipments, delivery may take longer due to customs clearance and the rules of the destination country.

Order notifications, including the confirmation and tracking number, are sent from orders@dazeraw.com to the e-mail address provided at checkout. Carrier delivery times are estimates. If your order is delayed or lost, write to us at support@dazeraw.com and include your order number.

For international orders, the recipient pays any import duties, taxes and fees of the destination country, where these are required by its law.

2. Payment

Orders are processed after full payment, unless another option is offered at checkout. Available payment methods are shown at checkout.

For payments covered by Russian Federal Law No. 54-FZ, a fiscal receipt is sent electronically to the e-mail address or phone number provided by the buyer.

The product price and the order total are shown before payment. Your bank or payment service may apply its own conversion rate and fees — please check these with the relevant provider.

3. Exchanges and returns

The buyer may cancel the purchase at any time before the item is handed over. For items of proper quality bought remotely, DAZE voluntarily sets a return period of 14 calendar days after receipt of the item, unless otherwise provided by law.

To return an item of proper quality, it must keep its original appearance, consumer properties, factory labels and all parts of the set. The absence of a cash or sales receipt does not in itself prevent the buyer from proving the purchase in other ways. Items with individually defined properties that can be used only by the specific buyer cannot be returned if they are of proper quality.

How to arrange a return or exchange

  1. Within the set period, write to support@dazeraw.com. Include your order number, the item and the option you prefer: return or exchange. For a defective item, please attach photos if possible.
  2. We usually reply within 3 business days and send you the return address and shipping method. If you do not receive a reply, please check your spam folder.
  3. Pack the item securely and send it to the return address by any method of your choice that allows the Seller to receive and inspect the item, including via a carrier or postal service. Keep the receipt and tracking number until the return is completed.
  4. The money is refunded by the same method used for payment, unless the parties agree otherwise, within the period set by law — no later than 10 days from the date of the request.

When returning an item of proper quality, the buyer bears the cost of return shipping and the risk of accidental loss or damage to the item during such transport. The seller's delivery costs for the returned item may be deducted from the refund as provided by law. If the item is defective, the seller covers the confirmed necessary return costs.

Claims regarding items of improper quality are made within the time limits and in the manner provided by the Russian Consumer Protection Law. Inspecting the item on receipt helps record damage or missing items faster, but does not limit the buyer's legal rights after receiving the order.

Detailed terms of sale, returns and personal data processing are available on the "Public Offer and Personal Data Processing Policy" page.

4. Choosing a size

Refer to the size guide on the product page. For comparison, measure a similar garment across the chest under the armholes and along the back length. Fit depends on the model. Garments made of natural cotton may shrink by about 1–2 cm after washing, unless otherwise stated on the label or product page.

5. Caring for cotton garments

First of all, follow the care symbols on the sewn-in label of the garment. Unless otherwise stated on the label:

  • wash the garment inside out at no more than 30 °C;
  • use a mild detergent for colored or natural fabrics;
  • do not soak for long periods or wring the garment;
  • dry naturally away from direct heat sources;
  • iron garments with prints or embroidery on the reverse side.